Terms & Conditions

Protime School

Effective Date: November 3, 2026

1. Introduction

Welcome to Protime School.

These Terms & Conditions explain the rules, responsibilities, and expectations that apply to students, parents, guardians, teachers, and other authorized users of our school services.

Our school uses the HAGBA Electronic School Management System to provide digital access to academic and administrative information.

By using our school services and associated HAGBA accounts, users agree to comply with applicable school policies, these terms, and relevant laws.

2. Enrollment and Registration

Students must complete the required admission and registration procedures established by our school.

Parents or guardians are responsible for providing accurate and up-to-date registration information.

Admission may be subject to:

• Available places

• School eligibility criteria

• Required documentation

• Applicable tuition or registration fees

• School admission policies

Enrollment becomes effective according to the school's confirmed admission arrangements.

3. Student Responsibilities

Students are expected to:

• Attend classes regularly and punctually.

• Respect teachers, staff, and fellow students.

• Complete assignments and examinations honestly.

• Follow school rules and instructions.

• Use school facilities responsibly.

• Respect other students' privacy.

• Avoid bullying, harassment, and inappropriate behavior.

Violations of school rules may result in disciplinary measures consistent with school policy and applicable law.

4. Parent and Guardian Responsibilities

Parents and guardians are expected to:

• Provide accurate student information.

• Monitor relevant school announcements.

• Support regular student attendance.

• Communicate respectfully with teachers and staff.

• Follow applicable tuition payment arrangements.

• Inform the school about relevant changes to contact details.

• Support the school's educational and safeguarding procedures.

5. Attendance and Absences

Regular attendance is important for academic success.

Students must comply with the school's attendance requirements.

Parents or guardians should notify the school about absences according to the applicable school procedure.

Attendance information may be recorded and displayed through HAGBA.

6. Academic Performance and Examinations

Students must complete required academic activities according to the school's timetable.

Examination dates, grading methods, assessment rules, and academic advancement requirements are established by the school.

Academic results displayed through HAGBA reflect records entered or approved by authorized school personnel.

Questions regarding grades or examinations should be directed to the school administration.

7. Tuition and School Fees

Parents or guardians are responsible for paying applicable school fees according to the agreed payment schedule.

Fees may include:

• Registration or enrollment fees

• Tuition fees

• Transportation charges

• Educational materials

• Additional approved school services

All applicable charges should be disclosed through the school's official fee schedule or enrollment agreement.

Late payment procedures and any applicable charges must comply with the agreed terms and relevant laws.

8. Refunds and Cancellation

Requests for enrollment cancellation, withdrawal, or refunds are governed by the school's published Refund & Cancellation Policy and any applicable enrollment agreement.

Mandatory rights under applicable law remain unaffected.

9. School Transportation

Students using school transportation must follow applicable transportation rules.

Parents and guardians must comply with authorized pickup and drop-off arrangements.

Transportation schedules may be affected by traffic, weather, and other operational circumstances.

The school remains responsible for its transportation arrangements according to applicable law and service agreements.

10. HAGBA Account Usage

Authorized users may access school services through the HAGBA platform.

Users must:

• Keep their account credentials secure.

• Access only information they are authorized to view.

• Avoid sharing another person's private records.

• Use messaging and communication features appropriately.

• Report technical or security problems.

Unauthorized account access, manipulation of school records, or misuse of the platform is prohibited.

11. Communication and Conduct

All communication between students, parents, teachers, and staff must be respectful and appropriate.

Harassment, threats, discriminatory behavior, and misuse of school communication channels are prohibited.

12. Privacy and Confidentiality

Our school processes personal information according to its Privacy Policy and applicable laws.

Users must respect the confidentiality of student, family, and staff information.

13. School Announcements and Schedule Changes

The school may update schedules, academic activities, examinations, or other arrangements when reasonably necessary.

Important changes will be communicated through appropriate channels, including HAGBA when available.

14. Suspension, Withdrawal, and Termination

Student withdrawal, suspension, or termination of enrollment will be handled in accordance with school policies, applicable agreements, and relevant educational laws.

Any financial consequences will be determined according to the applicable enrollment and refund arrangements.

15. Changes to These Terms

The school may update these Terms & Conditions when necessary.

Material changes will be communicated appropriately and will not override existing mandatory legal rights.

16. Governing Law

These Terms & Conditions are governed by the applicable laws of Iraq and any relevant regulations applicable to schools in the Kurdistan Region.

17. Contact Information

For questions concerning these terms:

Protime School

Email: [email protected]

Website: https://protime.com

Location: As Sulaymaniyah, Kurdistan Region, Iraq